Hyper x mic not working

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The microphone on my Cloud II headcollection works OK without the USB dongle as soon as used with my mobile gadget yet does not job-related or transmits low volume once supplied with Windows 10. How can I solve this?


• Check that the dongle mute switch is off.

• Go to Control Panel > Hardware & Sound > Sound. Verify that the Dongle is visible on the Playearlier Tab and also that it is the default gadget. Click on the Recording Tab. Can you watch the Headset Microphone?

• If not, right-click all over in the white area and also verify that “Sjust how Disable Devices” and also “Sexactly how Disassociated Devices” are both schosen. Now, right-click and also pick the Headcollection Microphone as the default.

• If tool manager shows “Realtek” sound vehicle drivers, unplug the headcollection and perhaps the web electronic camera and then downfill and also install the latest “Realtek” motorists. After installation is complete and also the machine has actually rebooted, reinsert the headset and also test it by opening “Voice Recorder” in Windows 10 and recording your own voice. In the Cortana search tool, type: Voice Record, click Mic in the middle of the application and talk. Click again to soptimal. Now click the triangle to play earlier your recording. If you use the Realtek audio software application, it may also be overriding the Windows settings.

• In the Cortana search tool, type: “Microphone Privacy Settings”. Verify that “Let apps use my Microphone” is “On” and also then click all appropriate apps that deserve to use the mic.

• Skype – Go to Setups / Audio and make a test speak to. This will certainly help to verify that the headcollection and also mic are functioning via the PC and Skype.

• Mumble – Go to Setups / Audio and make a test contact. This will certainly aid to verify that the headset and also mic are functioning via the PC and Mumble.

• Discord – Go to settings > Choose “Input mode” readjust to “Push to Talk”. Also slide the Sensitivity to the middle.

FAQ: KHX-011717-HDST-16
I cannot hear sound from the headphones or I am not getting any kind of response from the microphone. How perform I settle this problem?


Make sure every one of the relationships are correct, consisting of the ones to the control box or expansion cable.

- Check that the microphone is plugged all the means into the head collection.

- If you have the right to verify that audio connections are working making use of an alternative microphone and speakers.

-See if the headcollection functions via one more computer system or gadget.

- Check your audio settings to make certain the speakers and microphone are allowed and not muted or volume turned dvery own as well low. In many type of situations, the microphone on a computer system is disabled or muted.

- Try to disable any audio software specifically for your audio adapter or other 3rd party audio software and also usage the default audio controls in your operating device.

- If you are utilizing the regulate box, make sure the volume tright here is turned up. Be aware this volume control is for the headphones just.

- Verify that the manage box mute switch is not in the mute place.

-Check the audio settings in the game or application you are using.If you have actually tried the steps above and also the headphones or microphone are still not functioning, please contact Kingston technical support for assistance.

KHX-052914-HDST-01

FAQ: KHX-052914-HDST-01
Will this headset occupational with Xbox One, Xbox 360, PS3?


This headset will work with the Xbox One through headset adapter from Microsoft.

It is not supported via the Xbox 360 or PS3.

FAQ: KHX-080114-HDST-04
I cannot hear anypoint as soon as connecting my HyperX headcollection with the USB connection.


The headset must be schosen as the default audio gadget in your sound settings.

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For Windows:

1. Open up Control Panel and also pick Hardware and Sound and then choose Sound.

2. If the “HyperX 7.1 Audio” is not currently the default audio gadget, right-click on the alternative and also pick “Set as Default Device.”

3. This must location a green tick beside the default audio gadget. Repeat the exact same procedures for the microphone percentage of the headcollection, located under the “Recording” tab (also found in the “Sound” routine in “Control Panel”).

For Mac:

1. Click the Apple food selection and choose “System Preferences” from the drop-dvery own food selection.

2. In “System Preferences”, click the ‘Sound’ icon.

3. Click on the “Input” tab and pick “HyperX 7.1 Audio” as the default sound input.

4. Click on the “Output” tab and also select “HyperX 7.1 Audio” as the default sound output.

Note: The headcollection might appear as "USB audio" rather of "HyperX 7.1 Audio".

FAQ: KHX-010715-HDST-05
What settings execute I have to adjust to use this Cloud II headset with a PS4?


2. Navigate to the Setups Menu and also select it.

3. Highlight the ‘Devices’ menu option and pick it.

4. Scroll down to ‘Audio Devices’ and also select it.

5. Choose ‘Output to Headphones’ and pick ‘All Audio.’

FAQ: KHX-090915-HDST-11
I cannot readjust the mic volume in Windows when utilizing the USB control box. How execute I deal with this?


When utilizing the USB regulate box, the mic volume cannot be adjusted in Windows. It have the right to just be adjusted utilizing the manage box. If the mic volume does not readjust via the manage box, please contact technological assistance.

FAQ: KHX-110315-HDST-12
The mic on my headcollection will certainly not occupational when associated to the USB manage box. It worked OK when connected without the regulate box (for instance, in a smartphone or tablet). How carry out I deal with this?


The mic mute switch may be in the mute place. Make sure that you have actually it in the un-mute place (towards the headset connection).

FAQ: KHX-121115-HDST-13
I hear crackling or popping noises in audio with heavy bass as soon as I use the USB dongle for my Cloud II headcollection. This does not happen when I use the 3.5mm link just. How execute I solve this?


Please upday your USB dongle"s firmware by referring to the adhering to connect. This must fix this concern. Instructions are posted on this page.

https://www.vivaworldcup.info/us/support/technical/downloads?product=hscp&filename=HyperX_Cloud_II_Firmware_Updater_Rev_0010

KHX-030416-HDST-14

FAQ: KHX-030416-HDST-14
The volume adjustment on the USB regulate box for my Cloud II headcollection is either low or high. There is incredibly bit mid-variety volume. How execute I resolve this?


Please update your USB dongle"s firmware by referring to the following link. This have to deal with this problem. Instructions are posted on this page.

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https://www.vivaworldcup.info/cn/support/technical/downloads?product=hscp&filename=HyperX_Cloud_II_Firmware_Updater_Rev_0010

FAQ: KHX-030416-HDST-15
Our headsets will certainly work-related with most mobile tools utilizing the 3.5 mm headset jack.

Tright here are 2 headcollection audio jack criteria, Cellular Telecommunications Indusattempt Association (CTIA) and Open Mobile Terminal Platform (OMTP).Our headsets usage a CTIA traditional connector which will certainly work through the majority of mobile tools. Some mobile tools use the OMTP connector typical, if your mobile device provides an OMTP traditional connector, you may experience link issues. You can purchase a third party adapter cable to usage the headcollection through an OMTP device.

FAQ: KHX-051515-HDST-08
Why is the variation number for the firmware available for downfill reduced that the firmware that is already on my Cloud II USB dongle, yet it is not compatible through PS4?


The firmware version available for download is a one-of-a-kind firmware variation only to make the USB dongle job-related with PS4. The production firmware versions are separate for this and also execute not permit for PS4 compatibility.FAQ: KHX-030118-HDST-18