Hyperx cloud 2 no sound

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i"ve had the headcollection for over a year and no difficulties but in the previous week the sound card has actually stopped working then working aobtain yet right now its quit and also its the longest its quit i"ve unplugged it readjusted to every different usb port still no distinction it light up and everything ive rebegan mp still does not occupational the dongle for the headset functions but the sound card simply doesn"tit claims it not plugged when it is
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Tried updating it"s firmware? https://www.hyperxgaming.com/us/support/technical/downloads/87032Also tried making use of the headphones with the 3.5MM plug into the motherboard or front audio? Just to check out if the headset itself works.It could additionally be that Windows has the wrong sound device schosen as output. Easiest to go to Control Panel, then go to Sound, then make certain your HyperX is collection to default.
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Bit of a necro yet advantageous details for anyone trying to find this problem in future. I had actually the very same trouble on my headset and saw many threads arguing altering audio settings or reinstalling vehicle drivers. While this may be the problem for some human being the services presented were clearly not working for all those impacted. After seeing a talk about a YouTube video around the worry and with nothing left to lose I cracked the soundcard open and also specifically as predicted by my YouTube prophet tright here was a loose connection inside.People from the future beware: If your USB tool is not being recognised at all it is in truth a hardware fault and deserve to only
be addressed by re-soldering the connection yourself or replacing the USB sound card entirely.