Ps4 green screen of death

The PS4 was a landnote consingle, yet it wasn’t without problems. Even after the release of the PlayStation 5, tright here are still widespread PS4 problems you can come up versus. That’s why we rounded up a list of the most widespread PS4 difficulties and just how you have the right to settle them.

You watching: Ps4 green screen of death

Before obtaining to it, you’ll desire to determine which version of the PS4 you have. Tright here are 3 models: PS4, PS4 “slim,” and also PS4 Pro. Keep in mind that Sony doesn’t officially differentiate in between the PS4 and also its slim upday. If you’re having trouble figuring out which variation you have actually, look at the edges. The slim version has actually rounded edges via a matte black complete, while the conventional PS4 has actually sharp edges with a glossy black section.

The slim design and also PS4 Pro have actually a almost the same list of issues, however some early on base PS4 models have actually problems via the disc drive.

Get in touch with Sony

First, here’s all the indevelopment you’ll should obtain in contact via Sony if your particular issue is not refixed from our guide.


Method Contact
Phone1-800-345-7669 (Available Monday through Friday, 9 a.m. to 6 p.m. PT)
Live ChatWebsite
Twitter
AskPlayStation

You have the right to likewise search Sony’s error message library and follow the troubleshooting suggestions for the error that you encountered.

Malfunction: Blinking blue indicator light

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Seven years dvery own the line, the “Blue Line of Death” remains the the majority of crippling of all problems on the PS4. Taking a cue from the Xbox 360’s “Red Ring of Death,” the pulsing blue line indicates a technical trouble might intend your console is no longer practical. Unprefer the red ring, the “Blue Line of Death” doesn’t immediately mean your PS4 is dead, however it does the exact same job as the ring; letting you recognize that there’s a really massive difficulty that a factory recollection of the PS4 could not fix.

When booting up the PS4, the LED indicator light adorning the side of the consingle have to quickly pulse blue before turning white. On consoles suffering from the “Blue Line of Death,” but, the blue light pulses repetitively, indicating failed video output before inexplicably powering off. In this situation, the consingle never sends out a signal to the TV, essentially bricking the device and preventing normal procedure. While the trouble was more widespreview at launch, it still crops up for a little percent of individuals and also is more likely to be an worry if your console was manufactured between late-2013 and early-2014.

Potential solutions

As Sony outlined in the aforementioned troubleshooting overview, the blinking blue light can be indicative of a variety of hardware or software application issues. That sassist, tbelow are a number of potential remedies you can attempt. If you perform regulate to isolate an worry via the PS4 hardware, contact PlayStation customer support, or take your console directly to an official Sony retail save, as they have the right to periodically administer on-website repairs or replacements. If tright here isn’t a save available in your location, you’ll likely need to ship your console to Sony. At this allude, your console may not be under manufacturer warranty: If that’s the instance, store in mind that you might have to pay a repair fee.

Update your TV’s firmware — A handful of customers have noted that updating tv firmware has readdressed the absence of audio-video signal. If you have a more recent tv, particularly one with internet connectivity, refer to the television’s instruction hands-on and upday its firmware. Doing so might transform HDMI settings and also settle tool compatibility.Check the HDMI ports — Take a look at both the HDMI port on your TV and your PS4 for any kind of blaring abnormalities or damperiods, in addition to your HDMI cable. If possible, try trial and error alternate HDMI cables.Check the power supply — Touch the power button on the front of the PS4 for at leastern salso secs, or till the system beeps twice and also powers off. Afterward, disaffix the AC power cord from the electrical outlet and inspect the AC IN connector and also power cord for any kind of conspicuous damages or anomalies.Check the hard drive — Make sure your PS4 is turned off, then disconnect the AC power cord and also any various other associated cables prior to sliding the HDD bay cover exterior. Once rerelocated, examine the hard drive for any kind of potential damages and also encertain it is properly seated in the HDD bay.Controller reset — Make sure whatever is linked properly. Press and also host the PS button on your controller till the system light transforms orange. Then, press and hold the PS switch aacquire until the light transforms white. We have actually tested this approach, and it deserve to obtain your PS4 to boot properly.

Malfunction: Blinking red indicator light

Reports of the “Red Line of Death” aren’t as widespread as the previously mentioned blinking blue light, however it is practically as severe. On consoles suffering from the “Red Line of Death,” the LED indicator light adorning the side of the console will certainly flash red repeatedly, consequently powering off after the device emits three distinct beeps. The concern is tied to overheating troubles as outlined in the PS4 user overview and evidenced by Sony, possibly an outcome of a fan malfeature. Some individuals have reported the issue within minutes of powering up the console for the initially time, but. Thankcompletely, it’s not the authorize of a totally bricked unit.

Potential solutions

If the difficulty persists and is not alleviated by either of the potential remedies listed below, contact PlayStation customer support or take your consingle directly to an official Sony retail store to arvariety a repair/replacement.

Give it a rest — Touch the power switch on the front of your PS4 for at least seven secs, or until the device beeps and powers off. Then, disconnect the power supply and also enable the consingle to rest for an extensive period of time, or till it sufficiently cools dvery own, prior to powering it up aacquire.Give it ample space — Place your PS4 in a well-ventilated area to encertain it has sufficient breapoint room, avoiding carpet and also equivalent services whenever before feasible. In addition, some users have actually reported that placing the consingle vertically helps decrease overheating (though it shouldn’t, considering the position blocks accessibility to either side vent).

Problem: Damaged HDMI port and also faulty HDMI cables

It may not be PS4-certain or widespcheck out, yet some customers have actually reported problems stemming from a damaged HDMI port shipping on their PS4 systems. The trouble, which leads to a lack of audio or video output on the TV, is regularly resulted in by a connection obtrusion resulting from a bent item of steel within the console’s integrated HDMI port. Although the reasoning for the bent component is unknown, it effectively renders the port incompatible because the bent piece have the right to no longer properly attach through the HDMI cord. Additionally, there have been reports of faulty HDMI cables that sindicate don’t occupational for one reason or an additional.

While this concern was readdressed in subsequent PS4 shipments after the console’s launch, if you purchase a pre-owned unit or you’re experiencing HDMI issues, you’ll still desire to look for feasible answers listed below.

Potential solutions

If neither of the potential remedies listed below solves the difficulty, try contacting Sony. Although not confirmed, Sony will certainly likely send you a cost-free replacement cable in a issue of days when the problem has been confirmed.

Check the HDMI ports — Take a look at both the HDMI port on your TV and your PS4 for any blaring abnormalities or damages, together with your HDMI cable. If possible, attempt experimentation different HDMI cables.Bfinish back the metal — If you have the right to plainly check out a piece of metal bent upward within the console’s HDMI port, bend the damaged item down using a pin or little tool. Also, make certain the port didn’t knock out any type of teeth or cause any type of added damage to the HDMI cable. If this is the difficulty, you may still desire to call Sony and ask for a replacement, even if the console starts to occupational.

Problem: Damaged DualShock 4 analog sticks

We like many things about the DualShock 4 as a PS4 controller, yet the soft rubber pincluding on its analog sticks have the right to tear quite quickly as soon as playing a game that needs quick movements, choose Bloodborne. But simply bereason the rubber tears, that doesn’t mean you need to ditch the controller!

Potential solution

Analog stick covers, such as GelTabz — accessible in stores prefer GameSoptimal and also on Amazon — pop ideal over your analog stick, offering an even more comfortable gaming endure while additionally protecting the stick itself. They are slightly textured, so your fingers don’t slip despite their level architecture, and four are consisted of in eextremely package. PlayStation-formatted GelTabz works with both DualShock 3 and DualShock 4 controllers.

You might simply need to clean your controller, too. Dirt and grime work-related their method approximately the buttons and right into the controller as you play, so if you’ve gone a couple of months — or years — without a cleaning, your DualShock 4 is due for one. We have actually a guide on how to clean your DualShock 4 from the inside out, so be sure to have actually that handy before you attempt to sync your PS4 controller aget.

Bug: PlayStation Network connectivity problems

Network connectivity troubles are the most persistent complaint through the PS4 and also frequently manifest themselves as either NW-31201-7 and WV-33899-2 errors. The PSN goes down even more regularly than we’d like, but luckily, it’s generally not dvery own for lengthy stretches. Generally, netoccupational errors deserve to be attributed to the PSN undergoing business maintenance (error code CE-33991-5), and also you will certainly just need to wait it out. Beyond maintenance durations, but, there are several techniques you deserve to easily perform to obtain back online.

Potential solutions

Change DNS settings — If every one of your other gadgets are functioning on your house network, however you still can’t affix on your PS4, you have the right to try altering your DNS settings. First, go to Netjob-related Settings and also choose Custom for the kind of link you usage, which is either Wi-Fi or wired. Select your netoccupational, select the Automatic IP Address establishing, and select Do Not Use for DHCP Host Name. A prompt through two different DNS settings need to appear — pick Manual. Afterward, set the primary DNS as “8.8.8.8” and the second DNS as “8.8.4.4.” The consingle must then cycle through its tests, and also acquire you earlier virtual.

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Upday your router’s firmware — Outdated firmware can regularly lead to connection worries. Typically, tbelow is information on the bottom or ago of your router/modem on just how to inspect for a firmware upday. Follow the actions provide, or call your internet business provider for assistance. Once you’ve updated your equipment’s firmware, you may be able to affix. At the incredibly leastern, you can preeminence it out as the cause.Unplug and re-plug — Power down your PS4, and also unplug it from its power resource. Then, unplug your modem and router. Wait a couple of minutes, and reaffix the modem and router to its power source. After both are entirely booted up and also earlier digital, plug your PS4 ago right into its power resource and also revolve it on. This completely resets both your PS4 and also home network and also might lug your PS4 back online.Re-learn your network — Technology is funny occasionally, and also one way to obtain your PS4 virtual is to teach it just how to affix to your home netjob-related aget. Simply tell your PS4 to forgain your netoccupational, and then go via the vital steps to reaffix your console.

If those procedures don’t work, you’ll want to make sure the difficulty is not on Sony’s end. Go to the PlayStation Netjob-related organization condition webwebsite and also you’ll see a list of all the features offered, as well as their current standing. If they’re green, they’re functioning, while various other colors mean tright here are concerns. At the optimal of the page, you’ll likewise check out a booked maintenance reminder, so you can arrangement for as soon as PSN will certainly be offline.

Malfunction: Disc auto ejects or not at all

User reports regarding malfunctioning optical drives have actually been trickling out since the PS4 released. Some consoles are seemingly unable to eject discs, while others automatically eject discs upon insertion. Some reports have actually even claimed that the console will certainly continuously attempt to eject a disc as soon as tright here is no disc inserted.

This problem greatly plagues early on PS4 models, which featured touch-capacitive power and also eject buttons. When you touch the eject button on these models, a piece of rubber helps eject the disc. The trouble here is that overheating can reason the rubber to inflate, and discs to eject randomly. Sony addressed this hardware worry in later on models by replacing the touch-operated sensors via mechanical butlots, however for those via the original model, the danger of auto-ejecting continues to be.

If the problem persists after percreating the potential solutions listed below, contact Sony for extra support.

Potential solutions

Place the console vertically — Some reports claim the concern happens a lot of commonly when the PS4 is relaxing horizontally. That being the situation, purchase a stand also for the consingle and also attempt placing the consingle vertically. If the worry persists, it might be a hardware concern and must be reput.Power cycle — Power dvery own your console, unplug all cords, and organize the power button dvery own for 30 seconds. Then, let it sit for at leastern 2 minutes before reattaching all cables and also powering on your mechanism.

Problem: Running out of storage space

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The newest PlayStation 4 devices, consisting of the “slim” design and also the more powerful PlayStation 4 Pro, both have actually boosted inner storage of up to 1TB. This is plenty of room for several AAA games, so you have the right to conveniently jump in between a few of your favorites without having to delete anypoint. For those via a 500GB internal drive, however, you will certainly uncover yourself running out of area via regularity, specifically as game updays make your file sizes also larger than they were at launch.

Potential solution

Bug: Disc review and also application errors

Disc review concerns, which frequently manifest themselves as error code CE-35486-6, could suppose your disc is damaged. While errors for undamaged discs are unfortunate and rare, they are feasible. A equivalent concern with downloaded games deserve to additionally happen (error CE-34878-0), in which situation comparable steps can be taken to potentially settle the problem. If the issue occurs via a physical game you’ve purchased recently, the disc might be defective, and you might desire to try to exreadjust or rerevolve it.

Possible solutions

Power cycle — Like the previously mentioned auto-eject error, an easy power cycle have the right to periodically solve disc read errors. Power dvery own your consingle, unplug all cords, and also host the power switch down for 30 secs. Then, let it sit for at least two minutes prior to reattaching all the cables and also powering on your system.Reinstall — Even physical games are installed on your consingle. Eject the game, and also navigate to its on-display screen symbol. Press the Options button on your controller, and also delete the game from your tough drive. Insert the disc, and the installation process need to instantly begin, signaling that your consingle is recognizing the disc. For digital games that are having worries running, uninstalling and reinstalling the application have the right to additionally settle the problem.Rebuild the database — Remove the disc in question, and power dvery own your consingle by holding the power button until you hear two beeps. Then, push and also host the power button again for approximately 5 secs, which have to boot your console in safe mode. Now, plug your PS4 controller right into your console through USB and also choose the redevelop database alternative. This may just take a few minutes, yet it can take as lengthy as a few hours.Install latest updates — Check for any kind of device or application updates. If available, install the updays and also rebegin your console.Initialize system — Sometimes a fresh begin have the right to assist a console that’s continually failing to check out discs and applications. First, make certain to earlier up all of your saved data on either a USB drive or to the cloud. Then, navigate to settings and also select initialization. Your system will certainly go back to its initial setup — interpretation that you’ll need to reinstall every one of your applications — but this could curb miscellaneous disc and also application errors.

Problem: A game has ‘bricked’ your system

In at an early stage 2019, Electronic Arts and also BioWare released the virtual role-playing game Anthem, and PlayStation 4 players knowledgeable issues through the game “bricking” their mechanism, reportedly resulting in it to cease functioning entirely. This isn’t completely accurate, however, and also tbelow is a means you need to obtain earlier to playing like normal. Although reports are only for Anthem, you should follow this exact same procedure regardmuch less of the game you’re playing.

Possible solutions

If Anthem has crashed your device, boot your console up aacquire in safe mode by holding down the power switch until it beeps twice.Once the consingle is earlier on, choose the Reconstruct Database option. Your game save data will not be erased by doing this, and also if the trouble occurs aobtain and also you cannot access your information, repeat the procedures to obtain it functioning.BioWare and Electronic Arts are proactively functioning to uncover the underlying factor for the crashes, so make sure you save an eye out for updays.

Problem: Loud fan noise

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Charnsit Ramyarupa/rf123

As games prefer The Last of Us Part II and also Gorganize of Tsushima show, the PS4 is on its last leg. The fans inside a properly-functioning PS4 are pinned via these late-generation titles, yet if you’re enduring excessive fan noise via much less demanding ones, there’s a trouble somewhere. If you’re not obtaining a red blinking light, your PS4, thanktotally, isn’t overheating. That doesn’t suppose the fans are running optimally, though.

Possible solutions

Clean via compressed air — Fully power off your PS4 by holding the Power switch for at leastern salso secs, then unplug the HDMI and also AC power cables. Inspect about the vents for any dust buildup. Using a can of compressed air, clean the vents, making certain to allude the air stream away from the console. This is a tiny tricky, yet you don’t want to blow dust deeper right into the device. If you’re comfortable doing so, you have the right to also open up your PS4 and also clean the dust out inside. Keep in mind, though, that this is an advanced procedure and will certainly void your warranty, so we don’t recommfinish it for hardware novices.Elevate your console — With the dust out of the method, move your consingle so it’s as high above the floor as possible. To keep your mechanism dust-free, you desire a hard, level surface — review “not carpet” — and also plenty of distance from the floor. If you have actually pets, the trouble is commonly worse, so keep your consingle well out of the array of pets.Give it space — Like the blinking red light, too much fan noise usually originates from also a lot dust and improper ventilation. Clean some space roughly your PS4 so the fan doesn’t must occupational overtime to suck in air.

Problem: Headphones aren’t working

If you’re not hearing anypoint via headphones associated to your DualShock 4, there’s a difficulty. Bluetooth headsets are a small even more tricky, so make certain to examine out our guide on how to connect Bluetooth headphones to your PS4. If you’re trying to find an audio upgrade, there’s constantly our list of the best PS4 headsets, also.

Possible solutions

Unplug your headphones and plug them earlier in — As is the situation via many hardware problems, a recollection normally does the trick. Unplug your headphones and also plug them earlier in, and also watch if that solves your concerns.

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Configure headphone settings — If you’re still not hearing anything, you might not have actually audio routed to your headphones. From the home display, follow Setups > Devices > Controllers, then select Output to Headphones, then All Audio. If you can’t select Output to Headphones, your DualShock 4 isn’t detecting your headset. In this exact same menu, you can also set the headphone volume.Clean the headphone jack — If your DualShock 4 isn’t detecting your headphones, or if you’re still having issues, the headphone jack is the likely culprit. The 3.5mm jack that headphones use is finicky, so attempt rotating your headphone plug inside to check out if there’s audio pop-in. Then, unplug them and also clean the headphone jack, and plug making use of a cotton swab and also isopropyl alcohol. You don’t require a lot, simply sufficient to cost-free any kind of grime stuck inside. You deserve to additionally usage a toothpick to totally free any type of crumbs or other debris that may have operated its method inside, yet be cautious. If you press too hard, you might ruin your headphone jack.Editors' Recommendations