Windows memory diagnostic hardware problems were detected

I newly built my very own pc and every little thing was going great till my game (PUBG) craburned and my computer system had actually to restart. I was prompted to run the memory diagnostics tool and I did. This is the error message I received

" Hardware problems were detected. To recognize and also repair these difficulties, you will must call your computer system manufacturer."

The RAM I am making use of is: GeIL EVO POTENZA 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3000

Is this somepoint I have the right to simply call Newegg (that I bought it from) and say my RAM isn't functioning please replace it? Or is this something that they're going to make me jump via hoops simply to tell me at the end that tright here is nopoint they have the right to do? Literally simply bought this RAM, my computer system is still very new (much less than a week).

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level 1
3 years ago
Contact Newegg and also explain the problems. It have to be well within the return/exadjust home window which should protect against your should RMA it.

I mean, this is standard return-plan type of stuff. It shouldn't be a trouble whatsoever.


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level 2
3 years ago

Ok thanks, I simply put in a ticket explaining the situation.

See more: League Of Legends Patcher Kernel Stopped Working, Fix Lol Pvp


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level 1
3 years ago

Well that message is pretty vague, does the computer system boot up at the moment?

Did you overclock your memory? Does your motherboard have the latest BIOS?


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level 2
3 years ago

Yeah computer boots up fine, I don't overclock the memory, and I'm not certain around the BIOS, i bought a msi b350 tomahawk motherboard and also installed all the vehicle drivers from the disc that it came via. I was reading some things about world saying their ryzen 5 1600x didn't job-related because their b350 needed the v1.3 bios and also out of the box it comes equipped with v1.0. But the comments said that they would have to send their motherboard to the manufacturer to have actually them update it, is this right?

Edit: i bought a ryzen 5 1600 so this was no trouble for me as people were saying the standard out of package variation of the BIOS was fine.


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level 1
3 years ago
I had actually the same trouble. I could play games however then I would certainly get BSOD (BLue Screen Of Death) after 10-15 minutes in. I replaced the RAM and also it operated after that. I would certainly recommenced returning them.

See more: Hdmi Not Working Windows 8 Or 8, Solved: Hdmi Output Not Working After Windows 8


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level 2
3 years ago

Did you run the memory diagnostics test or anything before returning them to try and watch wright here the problem was?


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